The New Mexico Crisis and Access Line (NMCAL) is a statewide mental health crisis line for anyone who resides in the State of New Mexico. It is the result of recommendations from the House Joint Memorial 17 Task Force.

NMCAL is a centralized, single telephone number, answered by professional counselors 24 hours a day, 7 days a week, 365 days a year.  Counselors have access to emergency workers if needed, are trained in assessing a crisis and responding with the least restrictive alternative.  Additionally, callers are referred to resources local to them at the end of the call or by a follow up call by the next business day.


ProtoCall Services is the nation’s largest and most trusted provider of behavioral health call center services. Staffed exclusively by Masters-level or above mental health professionals, ProtoCall responds to crisis and access calls for over 200 organizations nationwide twenty-four hours a day, seven days a week. ProtoCall is accredited by both CARF (Crisis and Information Call Center) and the American Association of Suicidology.
The State of New Mexico works in collaboration with OptumHealth New Mexico and ProtoCall to bring the New Mexico Crisis Access Line to New Mexicans.
OptumHealth New Mexico is a leading information and technology-enabled health services business dedicated to helping make the health system work better for everyone. Optum delivers integrated, intelligent solutions that work to modernize the health system and improve overall population health.

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