August 19, 2014

In the News – New Mexico Crisis and Access Line’s unique position as a call center in the behavioral health field keeps us with a finger on the pulse of events across the nation. Our passion to support our customers extends to the communities they serve in suicide prevention and being there for the next call.

February 3, 2013

First Month of Crisis Hotline Successful

SANTA FE – Last month, Governor Susana Martinez announced a new statewide mental health crisis hotline to help New Mexicans receive access to local help and resources during a mental health crisis. The month of February, the first full month of operation, was a success, fielding more than 115 calls from throughout the state.

The New Mexico Crisis and Access Line (NMCAL) is staffed by mental health professionals who can respond to a crisis 24 hours per day and 7 days per week. The line is available statewide and toll free at 1‐855‐NMCRISIS (1‐855‐662‐7474).

“New Mexicans can now call a hotline staffed by professionals who can provide important assistance and resources to individuals in crisis 24 hours per day and 7 days per week. For more than 115 of our neighbors, family, and friends, NMCAL has provided a helping hand to them in their darkest hour,” said Governor Susana Martinez. “By providing this easy access we can now help our fellow New Mexicans on the road to recovery.”

NMCAL fielded 50 routine, 59 urgent, and 6 emergent phone calls. While not always the initial problem, concerns related to suicidal thoughts were reported on 49% of clinical calls. Concerns related to drug or alcohol abuse were reported on 40% of clinical calls. A majority of these calls were able to be referred to a clinician or referred to community resources, while more serious callers were immediately directed to a local hospital or transferred to 911 dispatch due to immediate danger.

“The NMCAL is recognition by the state that we must provide coordinated services to those New Mexicans most in need,” said Human Services Department Secretary Sidonie Squier, who also serves as Co‐Chair of the Behavioral Health Collaborative. “The crisis line is ensuring that people are receiving the right care, at the right time, in the right place so they can reach recovery.”

The State is working in collaboration with OptumHealth New Mexico and Protocall to bring the line to New Mexico. OptumHealth New Mexico is the statewide entity that currently contracts with the state in order to provide behavioral health services to New Mexicans.

NMCAL staff will help stabilize the person experiencing a crisis. After the situation is under control, the mental health specialist will refer the individual to the appropriate community mental health resources.

The NMCAL coordinates with local provider agencies, respite, warm lines, emergency rooms, law enforcement agencies and correctional facilities.

Currently, Core Service Agencies are contracted to provide after‐hours crisis lines to their limited population in a specific geographic location. The NMCAL complements these services by providing local resources for all New Mexicans around-the-clock. The goal is to close any existing gaps in access to crisis help when New Mexicans need it most.

AbouttheNewMexicoBehavioralHealthCollaborative

The Collaborative was created during the 2004 Legislature to allow most state agencies and resources involved in behavioral health treatment and recovery to work as one in an effort to improve mental health and substance abuse services in New Mexico.

This cabinet‐level group represents 15 agencies and the Governor’s office.

 

January 30, 2013

Governor Susana Martinez Announces Launch of Statewide Mental Health Crisis Line

SANTA FE – Every New Mexican will now have a place to turn to when they or someone they love are experiencing a mental health crisis. Beginning February 1, 2013, the New Mexico Crisis and Access Line (NMCAL) will be available statewide, helping New Mexicans get access to local help and resources during a mental health crisis. The line will be available statewide and toll free at 1-855-NMCRISIS (1-855-662-7474).

“We should be providing every resource we can to New Mexicans who are in need of mental health services, especially during times of crisis,” said Governor Susana Martinez. “Offering a helping hand during someone’s darkest moments can go a long way toward assisting that individual and putting them on the road to recovery. The first step to addressing a mental health crisis is ensuring easy access to services and I’m pleased that we are able to offer this hotline to those who need it.”

The crisis line will be staffed by mental health professionals who can respond to a crisis 24 hours per day and 7 days per week. The line will be available statewide and toll free at 1-855-NMCRISIS (1-855-662-7474).

The State is working in collaboration with OptumHealth New Mexico and ProtoCall to bring the line to New Mexico. OptumHealth New Mexico is the statewide entity that currently contracts with the state in order to provide behavioral health services to New Mexicans.

“We want to make it easier for people to access care,” said Human Services Secretary Sidonie Squier, who also serves as Co-Chair of the Behavioral Health Collaborative. “The crisis line will help people receive the right care, at the right time, in the right place so they can reach recovery.”

NMCAL staff will help stabilize the person experiencing a crisis. After the situation is under control, the mental health specialist will refer the individual to the appropriate community mental health resources. The NMCAL coordinates with local provider agencies, respite, warm lines, emergency rooms, law enforcement agencies and correctional facilities. Currently, Core Service Agencies are contracted to provide after-hours crisis lines to their limited population in a specific geographic location. The NMCAL will complement these services by providing local resources for all New Mexicans around-the-clock. The goal is to close any existing gaps in access to crisis help when New Mexicans need it most.

“In New Mexico, we recognize the need to provide more coordinated crisis services and this is a step that will help everyone know that they are one phone call away from getting help,” said Governor Martinez. “This statewide crisis line gives people a simple and easy way to access mental health and substance abuse services,” said OptumHealth New Mexico CEO Elizabeth Martin. “We hope that anyone who needs help calls to get the help and support they need to get and stay healthy.”

About the New Mexico Behavioral Health Collaborative

The Collaborative was created during the 2004 Legislature to allow most state agencies and resources involved in behavioral health treatment and recovery to work as one in an effort to improve mental health and substance abuse services in New Mexico This cabinet-level group represents 15 agencies and the Governor’s office.

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