Privacy Policy

ProtoCall Services, Inc. Privacy Policy 
(Policy is for ProtoCall Services Inc. dba New Mexico Crisis and Access Line)

ProtoCall Services collects the following kinds of data from its websites (protocallservices.com and nmcrisisline.com)

  • Customer information from materials request forms
  • Google Analytics data to interpret user behavior at our site
  • Embedded content from other websites (see section on this below)

How Your Data is Stored

We use hosting services, Google Analytics, and other third party companies for data storage.  This is standard practices for online businesses.

Forms Processing:  We use Google Forms to process contact forms.  From their privacy policy page regarding local storage: We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.  Read more.

How We Ensure the Security of Your Information

ProtoCall Services Inc. is committed to ensuring that your identifiable and non-identifiable personal information is secure. We have put in place suitable physical, electronic and managerial procedures to prevent unauthorized access, modification, disclosure, or loss of your identifiable personal information. In addition, the third parties that also collect information, like Google, also have security measures in place which you may learn about in their own privacy policy statements.  However, we cannot assure your identifiable and non-identifiable personal information will never be disclosed in a nature that conflicts with this Privacy Policy. Additionally, we are not responsible for any breach of security or actions undertaken by any third parties that receive the information, nor for any malicious hacking attempts.

How long we retain your data

If you complete a request for materials through our Google Form on the nmcrisisline.com website, the information and its metadata are retained indefinitely. This is so we can track request data and patterns and plan our material inventory accurately from year to year. Only administrators have access to that information solely for distribution and inventory purposes.

What rights you have over your data

If you have ever requested materials, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Updates and Changes to this Privacy Policy

Occasionally, we may change this Privacy Policy. Should we do so, we will post a notification on the Site. Changes will take effect from the date they are posted.

New Mexico Crisis And Access Line

Call toll free anytime 24/7/365 1-855-NMCRISIS (662-7474)

If you are having a life threatening emergency, call 911 immediately.